Testimonials
We pride ourselves in providing STELLAR CUSTOMER SERVICE! All too often, Customer Service is just not what it used to be when visiting the majority of retail establishments. We're looking to change that, especially in the firearms industry by raising the bar and stepping it up a few notches by treating our Customers like clients, the way they would like to be treated when spending their hard earned money. We will always answer your phone call or reply to your email...promptly! The adage "the customer is always right" holds true, but please don't abuse it. If you're wrong, you're wrong. If we're wrong, we'll own it and make it right! PERIOD! By valuing our Clients business, as well as acknowledging them as human beings, we're able to determine their needs and wants, while also developing strong and long lasting relationships. We strive to make every transaction conducted with us pleasant and enjoyable!
Check out what our Clients have to say...
Response from the owner: Thank you.
Never got a callback about a gun I was interested in. Been weeks now. I'll never go back!
Response from the owner: Hello. We are replying to the 1-star review you left today, July 25th, 2024. First, we would like to convey our apologies for any inconvenience and/or miscommunication you experienced during your last visit. We strive to go over and beyond with the level of personalized service we provide each and every customer. The day you came in (July 14th, 2024), we were conducting a CPL class and you inquired about purchasing a Glock 19 which we had in stock. You also indicated an interest in ordering a Remington 870 Tactical that we did not have in stock. We communicated how extremely difficult these are to get right now, since Remington has reorganized after their bankruptcy due to the Sandy Hook tragedy. Since you did not have a CPL (Concealed Pistol License) to purchase the handgun, we provided further instruction for you to obtain your LTP (License to Purchase) from a local LEO as this is now required in the state of Michigan as of February this year. You stated you would get the LTP and come back to purchase the handgun. We figured we would provide further information if any, upon your return. Additionally, you provided no contact information to our employee and also informed him of your return later that day to purchase the Glock 19 with your LTP. We never heard back from you. Again, we sincerely apologize for any miscommunication or inconvenience this has caused you. Please reach out to me directly so that I can offer my apology, provide any additional information, and attempt to rectify your dissatisfaction with our store. You can ask for Dustin. Thank you.
Response from the owner: Thank you.
Thorough class, great instructor, went through all the stuff you’ll need to know, come here for your class!
Response from the owner: Thanks for attending our CPL class and please contact us regarding any questions you may have in the future! www.844DGSGUNS.com - (844) 347-4867.
Highly recommend these folks! They helped me with consignment of some guns I had. They were VERY knowledgeable and spent a lot of time with me to go over fair listing prices. Even went through them one at a time with me there so that I could see what a fair asking price was. Thank you for your help!
Response from the owner: Thanks for taking the time to leave us a review Val. It is very much appreciated. We believe one of your guns has already sold.
If you’re looking for impeccable Customer Service and a wide array of inventory, search no further than Dorchester Gun Shop in Grand Blanc. Whether it be on the phone or inside the store, the Staff is super knowledgeable and you always get first class treatment. I highly recommend this shop, and will continue to promote them to everyone I come into contact with.😎
Response from the owner: Thank you Chloe. We appreciate you as well as your repeat business.
From day one I've been treated with dignity, genuinely friendly service, and absolute professionalism. Not once have I felt unwelcome, nor have I felt judged for being a novice with firearms. The associates at this shop are an absolute pleasure to learn from and work with; and they will continue to have my business and support. I highly recommend this shop to people that are new to firearms, as well as long time gun owners. They are veteran owned and knowledgeable.
Response from the owner: We appreciate your business and continued patronage Roger. Thank you.
Bought myself a Springfield Hellcat From the amazing staff and the service was amazing and the one on one experience was more than I could have expected.!
Response from the owner: Thank you for the opportunity to assist and taking the time to leave us a review Matt. It's always a pleasure seeing you!
While passing thru from out of state, my carry gun was dropped and the slide jammed. Dorchester gave my problem the priority it needed and I was on my way with an operating hand gun in no time.The Dorchester team was professional, competent, ethical and friendly. If I lived in the region, I would make Dorchester my firearms shop.
Response from the owner: Thanks for leaving a review of our store. We are happy to help! You can still utilize our store for the purchase and repair of firearms, which can be conducted with a local FFL of your choice for the transfer process.
I appreciated that they helped fit me with the type of firearm I was looking for rather than trying to talk me into something else like other stores. Fantastic customer service and selection!
Response from the owner: Thanks for your business Kim and for taking the time to leave a comment.
Best gun shop around. Great service and great people.
Response from the owner: We appreciate your business David. Thank you.
Amazing store! Answered my questions and was extremely knowledgeable! I look forward to Dorchester hosting some classes!!
Response from the owner: Thanks Jacob. We appreciate your business and addressing any questions or concerns you may have. We do offer classes. Is there something you are interested in particular?
Hidden gem of grand blanc. Great customer service and very knowledgeable staff. I won’t hesitate to return in the future
Response from the owner: Thanks Josh. We appreciate your business and patronage. See you soon.
The entire team at Dorchester are excellent! Attended a CPL class and learned a ton! Professional experience and would highly recommend.
Response from the owner: Thanks Scott. We appreciate your family's business and look forward to seeing you again soon.
If you have any type of disagreement with this shop they will post all your personal info all over social media and use the phrase “we don’t need you as a customer”. It’s like some school yard fight and they need to see how many friends will back them up. You guys are pathetic and shouldn’t be dealing with the public. Not only are you guys rude but you think you are the only gun shop in the area. I’ll be more then happy to buy my ammo elsewhere.
Response from the owner: Unfortunately, this review does not accurately depict any disagreement, us, or our professional treatment of customers conducting or looking to conduct business with DGS. All customers must provide legal documentation (i.e., drivers license) as proof to purchase firearms, ammunition, and accessories from our store. After conducting a search in our POS system, we have found no record of any “ammo purchase” (or any other purchase for that matter) with the name “Dan Hatch”, although we have a pretty good idea of who you are and that name also didn't come up. We have surveillance at our shop and can cue up video footage in an instant. Additionally, we have many duties as an FFL, one being to protect the general public as best as we can. When a customer displays anger and hostility towards our employee and another customer of ours and now, vindictive behavior accompanied with embellished stories stated in your review, we choose to not deal with that customer since this could and most likely, be a recipe for disaster. This was also the case with another hostile reviewer that left us a 3-star rating with no comment because we were unable to provide him the firearm he was wanting in an instant. He has since retracted his review after we reached out to him and agreed his 3-star rating was out of line. This is the same gentleman referenced in your review. We kept screen shots for our records as well as all email communications. As you may know, many mass shootings, road rage incidents using a firearm, and other unnecessary acts with a firearm take place with no concern for the victim and their families, as the perpetrator has absolutely no regard for human life or others that will be affected by his poor judgement and behavior. We have a conscience and stand behind our comment that “we don’t want or need this kind of business from problematic customers.” They can go elsewhere and there are many options available, however, they will also take the same stance as previously stated. We enjoy working with the public and enjoy working with responsible and reasonable people, not people that visit our gun store with hostility and unrealistic "get it now" demands. We also won't sit idly by and allow customers or non-customers to abuse us through social media by hiding behind a keyboard or be disrespectful to fellow customers in our shop. If we're wrong, we'll own it, provide a sincere apology, and make the situation right. Most of our customers will attest to the fact that our reputation and integrity are paramount, any issues/mistakes made by us are resolved immediately and professionally with a genuine smile, and we treat everyone who walks into our store like gold. Disagreements are a part of life and never an issue, so long as they remain respectful, professional, and don't include childish attacks. This was not the case with your comment on our Facebook page after bringing up our concern, which is why it was deleted. Our post was not to gain any support from fans (friends as you stated), but to communicate we are not that type of gun shop and any kind of disrespectful behavior will never be tolerated by anyone at our store. In other words, don't be an angry individual when walking into a gun store looking to buy a gun. We’re truly sorry that we were not a good fit, but there are several gun shops outside the Grand Blanc area to utilize that we also have a good relationship with. Should you ever work in a gun shop, perhaps you’ll see things from a different perspective. Gun shops are bad if they don’t sell a gun to someone that causes concern, and equally bad if they sell a gun legally to a seemingly level headed individual and something bad transpires. If you wish to discuss this matter further, please call our shop and ask to speak with the owner. You can ask for Dustin. Thank you.
The company provides exceptional service. Although I had initial concerns, my reservations were alleviated after our discussion. Dorchesters' straightforward and efficient approach is commendable. I highly recommend their establishment. Their expertise in explaining complex matters and competitive pricing make them an ideal choice. I anticipate continued business with them in the future.
Response from the owner: We appreciate your business Jeremy and look forward to seeing you again soon.
The people here help you understand everything and walk you through the process. Very nice people definitely will be back
Response from the owner: Thanks for your business William, we appreciate it.
Response from the owner: Thanks for your support.
great place the owner in very informativethis my new place to go!!
Response from the owner: Thanks Mike! Enjoy that new suppressor and we look forward to seeing you soon!
Best gun shop in Grand Blanc.
Response from the owner: Thanks Blake.
Extremely helpful and you can't beat the level of service. Highly recommend.
Response from the owner: Thanks Derek. We appreciate your business and always look forward to helping you. See you soon.
Dorchester Gun Shop in Grand Blanc is a 5 star rating, for knowledge and equipment. So happy they are in my neighborhood
Response from the owner: Thanks Cindy. We appreciate your business and look forward to seeing you again soon!
The Staff at Dorchester Gun Shop is always eager and very capable of providing a solution to my problem or questions!!
Response from the owner: Thank you Eric! We always enjoy seeing you and helping any way we can. We look forward to seeing you again soon!
A very Pleasant place to buy a firearm. I would recommend this place to everyone.
Response from the owner: Thanks Sylvester for leaving us a review. It was a pleasure helping you and we'll see you soon.
Great service and knowledge
Response from the owner: Thanks Bruce. We appreciate all of your business!
Helpful and expedient!
Response from the owner: Thanks Kipp. We appreciate your business.
Great place
Response from the owner: Thank you for taking the time to leave us a review David.
Great experience!
Response from the owner: Thanks for attending our CPL Class and please contact us regarding any questions you may have in the future! www.844DGSGUNS.com - (844) 347-4867
Quick and easy and very knowledgeable will be back
Response from the owner: Thanks for your business Michael. We appreciate your business and taking the time to leave us a review.
Awesome customer service
Response from the owner: Thanks for your purchase Charles. We look forward to seeing you at our next CPL class.
Great hidden gem. The staff is friendly and courteous. Also they don't make you feel like an idiot for not knowing something, which is great as I picked up this for my first build. Referred me to many sources about what to do and don't do. Highly recommend.
Response from the owner: Thanks for taking the time to leave a review Eric. We appreciate your business!
Awesome service! Just bought my Sig from here (great price), and I liked this Place so much I signed up for the CPL classes as well. Very knowledgeable staff and they offer FFL transfers. Highly recommend.
Response from the owner: Thanks for your business Chris and enjoy that Sig Sauer P365XL!
Staff, service, quality craftsmanship hands down best gun shop in the area !!!
Response from the owner: Thanks for your business Ronald.
Response from the owner: Thanks for your business Dave and also leaving us a review.
It is a great place to do business, I asked alot of questions and got good answers. Signed up for the CPL class. Bought a Beretta 1301 tactical mod 2. Love it.
Response from the owner: Hi Curtis! Enjoy that Beretta 1301 Tactical Mod 2 in FDE. She's a beauty!
Amazing! The staff was very friendly and very helpful! Definitely will be returning!!
Response from the owner: Thank you Kacy for taking the time to leave a review and allow us the opportunity to earn your business. See you soon.
Great experience. Was patient with me as I was looking at a couple different options. Appreciated the feedback and knowledge and moved forward with the purchase. Great Experience!
Response from the owner: Thanks for your business Jason and happy to hear that you finally proceeded with your purchase. We'll see you soon.
Excellent service, very clean shop, very nice and informative employees.
Response from the owner: Thanks for taking the time to leave a review and your business.
My purchase was smooth. The customer service is exceptional. Highly recommend this shop.
Response from the owner: Thanks for your business Arnita. Happy to hear the "switcharoo" with your FFL was figured out. ;o)
It was a pleasure to walk into such a well balanced Gun Shop with someone who was so knowledgeable and helpful. From point of sale to payment, very nice.
Response from the owner: Thank you for your business, as well as your outstanding compliment David. We look forward to seeing you again soon.
My wife and I were looking for this, and it was out of stock everywhere. We are from NJ, and sometimes the gun shops aren't so fun to deal with. The complete opposite at Dorchester. They were so nice to deal with . They had the gun shipped to our local shop quickly, and they were in contact with us to make sure it arrived. They even threw in some store merchandise. Great customer service. I would definitely recommend them to everyone.
Response from the owner: Hi Mike and thanks for leaving us such a wonderful review. We love taking care of our customers and glad you found us! Enjoy that Sig Rose. We usually have a couple on hand at all times.
I'm so blown away by my first experience and fantastic customer service I received from everyone at Dorchester. I came in looking for a specific gun that no one seemed to be able to get their hands on. I honestly expected it to be the same story this time, but within about a week, they found it, and two days later, it was in my hands!! Super friendly and knowledgeable, stayed late just to accommodate my schedule for pickup, patient and kind! I cannot say enough good things! I will definitely be back!!
Response from the owner: We're happy to hear of your fantastic experience Rachael. The time you took to leave us such a nice review is really appreciated. Enjoy that Sig Legion AXG!
Such a nice easy experience. I'm just a female beginner and often get treated as such but the gentleman at DGS treated me with respect and explained everything perfectly. I highly recommend.
Response from the owner: Hi Katy! We appreciate the time you took to leave us such a wonderful review. A large portion of our customers are women and we like to see all of them empowered like you! Enjoy that Sig Rose!
The owners were very nice and made me feel welcome. Showed me around the store and gave me great personal service. I will be going back again for my gun needs in the future.
Response from the owner: Thanks Ray. Enjoy that Staccato!
Excellent Instruction. Very satisfied.
Response from the owner: Thank you so much for leaving your review Deborah. We are delighted to hear of your satisfactory experience in our CPL class conducted yesterday. See you soon!
Greeted at the door, very friendly and gave me a nice quote for some smith work. Will be going back.
Response from the owner: Thank you Jeffrey. We look forward to seeing you soon!
I've been doing business with them sense they opened.Great customer service fair prices.
Response from the owner: Thanks for your patronage Daniel and we look forward to seeing you again soon.
I’ve used DGS for years. Very knowledgeable and just a fun place to go. They always have the latest and greatest inventory. Highly recommend for all your gun, ammo and transfer needs.
Response from the owner: Thanks for your continued patronage and loyalty Adam. It's very much appreciated. See you again soon.
The team at DGS are outstanding. It’s always a very personal and friendly experience when I come here. They have a varied selection of firearms across most major popular manufacturers. If they don’t have what you’re looking for or something with different options, they will order it and have it quickly shipped in. I’ve had a Glock slide milled for a rmr through them. It was fast, it was priced right and most importantly it was quality work. My experiences here have always been great and I do recommend to anyone I can and for people to check them out!
Response from the owner: We appreciate your business Eric and the time you took in leaving us such a wonderful review. Thank you.
First time visitor to DGS. Great service and availability for the CPL class. Very competitive rates and gunsmithing services
Response from the owner: Thank you for taking the time in leaving a rating for Dorchester Gun Shop. We appreciate your patronage Richard!
best experience getting a firearm ever so nice and knowledgeable highly recommend
Professional and knowledgeable staff in all facets of the industry. Willing to go above and beyond to assist customer needs.
Great shop had everything I was looking for. owner was very professional. I would highly recommend this gun shop for anyone looking for a first gun all the way to the collector.
Top company. Tops in service. Ya need help, ya go here. They'd rather you not buy something than get something you will not like later.
Great company to deal with, fair and honest pricing and very pleasant!
An excellent shop. The owner is personable, knowledgeable, and fair. Will work with you to get something that will fulfill your needs.
Store is very neat and clean. The owner is very nice and passionate about what he does. Very friendly and easy to work with.
Great company to do business with. Fast, prompt and very helpful with everything.
First time using DGS as a FFL transfer agent. They were very courteous and professional. Highly recommended
Some friends and I stopped on a whim and glad we did. Met a passionate owner, showed us around and left with another rifle. Recommend you stop in when you can.
Just found this shop great people if you are in the area, check them out. Open 7days a week .
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Great customer service and great atmosphere. I recently had them build me an AR and I love it. It’s very high quality and all made in America.
My dad and I visited the store today and had a great experience. Very friendly staff, a beautiful store, and, although they’re just starting, I was surprised at the diversity of guns they had available. I recommend this place.
Just picked up the S&W MP9 2.0!!!! I love it and this is the most professional/respectful place I have ever purchased a firearm. I highly recommend this place. The owner and his wife are so welcoming and make you feel like family as soon as you walk in. This is the only place I have ever been offered a snack and something to drink while browsing and waiting and I loved it. The man can build you a custom rifle I mean come on now!!!!! I highly recommend coming here even if you are new to the gun scene and a beginner all the way up to a expert. He knows his weapons and if you have any questions or something your not sure of they will be glad to help. This is the only place I will ever buy a firearm from as long as I live in this state. Best business I have ever had. O, he also does CPL classes so this truly is a 1 stop shop!!!! What are you waiting for???? Go in and get you a new beauty!!!
great experience with Dorchester gun station. Got my ffl transfer the day it was delivered and the transfer fee was the best price around. Super professional! Will be doing a lot of business here.
Great experience with Dorchester Gun Station. They were super nice and took time to show us all of our options and did not feel rushed at all. They have great prices and a very nice store. We will be back in the future and look forward to giving them more of our business!
Where knowledge and exceptional customer service meet. I can't say enough good things about the DGS team. Communication and attention to detail are above and beyond. I would highly recommend DGS to anyone looking to invest in a new firearm or FFL dealer. The owner and his wife make a great team and it shows! Give DGS a shot, you won't be disappointed.
I am so glad I took a chance and checked out DGS. After meeting the owner and his wife I could not be happier with my experience. The owner was very patient and knowledgeable. Store was beautiful and very well organized. It only took three days after my first purchase and I reached out to DGS to set up another. DGS simply makes you feel like they value your business.
Dorchester sets the precedence on customer service. They go out of their way to make sure customer is happy. Thank you for meeting mine and my customers needs. And thank you for the gifts. It has been a pleasure working with you guys.
I am so pleased with the customer service that I received at Dorchester Gun Shop! I needed a gun holster. The owner went above and beyond to make sure that I was educated on the new holster as well as giving me many options. The owner and his wife are very kind, knowledgeable and professional. I would highly recommend Dorchester's Gun Shop for any of your gun needs as they have a variety of guns and accessories.
Professor A. Shantaram
Professor A. Shantaram
I can’t recommend DGS enough. The store is clean and well organized, the owner is extremely kind and knowledgeable. DGS has everything you need and then some. I’ll never shop anywhere else.
Friendly professional prompt service. Everything you could want from a firearm purchase. I called and made an appointment (do to the shop not being completely open yet) and completed my purchase of exactly what I wanted. I look forward to going again after their grand opening March 1st.
Thank you for your help. Your guidance in helping me choose the right firearms was excellent.
The pistol I wanted to buy was not in stock at another local shop, and they seemed unwilling to help me any further. I called DGS and within 40 minutes they had one on the way. I couldn't be happier! Excellent customer service!!
Very professional & knowledgeable! Looking forward to the store front opening
Just picked up the S&W MP9 2.0!!!! I love it and this is the most professional/respectful place I have ever purchased a firearm. I highly recommend this place. The owner and his wife are so welcoming
I live in Rochester and a friend of mine suggested Dorchester. The customer service and knowledge was best I have ever received from a gun shop. I felt like I was in a high end boutique shop but their prices were great.
They really earned a 5 star review. Their knowledge of NFA regulations and FFL transfer policy is unsurpassed. My firearms were handled with care, expertly packaged and shipped for an outstanding price.
Great place to buy your next firearm! Personal and catered service from the expert staff ensures I’ll be back for all and any future firearm needs. Everything was easy, friendly and professional. Thanks DGS!
