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Testimonials

We pride ourselves in providing STELLAR CUSTOMER SERVICE! All too often, Customer Service is just not what it used to be when visiting the majority of retail establishments. We're looking to change that, especially in the firearms industry by raising the bar and stepping it up a few notches by treating our Customers like clients, the way they would like to be treated when spending their hard earned money. We will always answer your phone call or reply to your email...promptly! The adage "the customer is always right" holds true, but please don't abuse it. If you're wrong, you're wrong. If we're wrong, we'll own it and make it right! PERIOD! By valuing our Clients business, as well as acknowledging them as human beings, we're able to determine their needs and wants, while also developing strong and long lasting relationships. We strive to make every transaction conducted with us pleasant and enjoyable!

Check out what our Clients have to say...

Excellent5.0★★★★★ Based on 248 reviews from review us on ★★★★★ Great customer service, super knowledgeable and always willing to explain everything. This is what small business is about. Great asset to the community. Shop here!Response from the ownerThanks Brad. Always a pleasure! See you soon. Brad BBrad B ★★★★★ Absolutely phenomenal gun store. The owner is very knowledge, thorough, and a pleasure to work with. My fiance and I have now both purchased pistols at different times and each experience was fun and enjoyable. We also completed our CPL classes here and that was enjoyable too. I highly recommend.Response from the ownerThank you Steven. We appreciate your business and feedback. Steven SarkisianSteven Sarkisian ★★★★★ Response from the ownerThanks. G JonesG Jones ★★★★★ Very Nice Establishment & Great Customer ServiceResponse from the ownerThanks for visiting us and for your patronage Shawn. Shawn MosleyShawn Mosley ★★★★★ I have used Dorchester multiple times to purchase shotguns, choke tubes, new beads on a barrel and other items. Owner is friendly, has a nice supply of supplies and has reasonable prices. Thank you for your service.Response from the ownerThank you Mr. Statson for your business and continued patronage. Dale StatsonDale Statson ★★★★★ Response from the ownerThank you. S JS J ★★★★★ Great gun shop. The wife and I purchased two AR-Pistol lowers. Process was smooth and easy. Owner was very informative and helpful with questions and recommendations. I highly recommend this place if you value the 2nd amendment, or if you’re new to it and want guidance without pressure. I will be a repeat customer no question. 😊Response from the ownerThanks for taking the time to leave us a review Chris. We appreciate your business and look forward to seeing you again soon! Chris TaylorChris Taylor ★★★★★ Very professional service and good prices.Response from the ownerThanks Omar for taking the time to leave us a review. We look forward to seeing you again soon! Omar NaguibOmar Naguib ★★★★★ Another A+++ experience with DGS. Super polite and totally professional every time I go there. Thanks DSG!Response from the ownerThanks Mark for your business and your continued patronage in the future! mark baademark baade ★★★★★ really good business they have over there with a lot of options , as long as great customer serviceResponse from the ownerThanks for taking the time to leave such a nice compliment. We appreciate it and your business. luke garrisonluke garrison ★★★★★ Love this place! It hits different when you get vip treatment every time you walk in the doorResponse from the ownerThanks Evan. We appreciate your business! Evan CortezEvan Cortez ★★★★★ Professional and knowledgeable staff in all facets of the industry. Willing to go above and beyond to assist customer needs.Trevor ZelenockTrevor Zelenock ★★★★★ Very fast and pleasant experience, will use againResponse from the ownerThank you William. We look forward to seeing you again. William AittamaWilliam Aittama ★★★★★ Great shop had everything I was looking for. owner was very professional. I would highly recommend this gun shop for anyone looking for a first gun all the way to the collector.Nicholas NaismithNicholas Naismith ★★★★★ Great gun shop. Had the ammunition I was looking when most other shops in the area was out. Owner we very professional and the shop is top of the line. Would highly recommend and I will definitely give this company more busy.Response from the ownerThanks Nicholas. We appreciate your business and happy to hear we had what you were looking for. Nicholas NaismithNicholas Naismith ★★★★★ I am an older woman that has been "talked down to" at 2 different gun stores. I may not be an expert, but I have been trained and I'm not stupid. Everyone at Dorchester was professional, answered my questions and helped me select a pistol at a reasonable price. I also wanted a single barrel shotgun that was no longer at the store, and they took the time to find and order the one I wanted.Response from the ownerIt was our pleasure helping you Judy. We value all of our customers, especially our female customers. We look forward to seeing you soon. Judy FindoraJudy Findora ★★★★★ Great shop friendly and very personable service I highly recommend checking them out for your firearm needsResponse from the ownerThanks for your business Taj. We appreciate it. Taj JacksonTaj Jackson ★★★★★ Had a great experience. The owners are very friendly, and knowledgeable. I look forward to visiting again. Thanks for your great service.Response from the ownerThanks Robert. Great conversation. See you soon. Robert Halsey JrRobert Halsey Jr ★★★★★ Great customer serviceResponse from the ownerThank you Thomas. Thomas KueThomas Kue ★★★★★ Great experience small shop with still many options. Customer service was great walked in and was helped immediately, all my questions were answered and I was pointed in a direction for holsters as I was unsure what I wanted originallyResponse from the ownerThanks for your business Michael. Michael ButterbaughMichael Butterbaugh ★★★★★ My fiancé and I had a private CPL class with Dorchester and had the best experience. The instructor and staff were very personable and knowledgeable. Highly recommend.Response from the ownerThanks for your business Tara. Call us with any questions. Tara ParsonsTara Parsons ★★★★★ Top tier service. I have been here a few times now and always appreciate the customer service I receive. Great store and great people. Thanks!Response from the ownerThanks for your feedback and continued patronage Jesse! jesse lindelljesse lindell ★★★★★ Beautiful shop! Great customer serviceResponse from the ownerThanks Michael. We appreciate your business. Michael KruppMichael Krupp ★★★★★ Excellent service and I'm a very happy customer. The used pistol was in excellent condition, fairly priced, and fired 200 rounds flawlessly at the pistol range. I could not ask for more -- except maybe to be a better marksmen 🙂 Dorchester is a full service gun shop and will fix you up with whatever you need. I will be a return customer and it's even close to where I live so I save gas.Response from the ownerWe appreciate your business Walter. Come back and see us soon! Walter GreenwayWalter Greenway ★★★★★ Response from the ownerThanks Terence. Terence ObrienTerence Obrien ★★★★★ Bought my first firearm from here.Rob was amazing great customer service and very knowledgeable. Definitely recommend.Response from the ownerThanks for your business. We're happy to hear that Rob took good care of you! Q JacobsQ Jacobs ★★★★★ they was very nice and helpful through my process and answered my questions. I would highly recommend this company.Response from the ownerThanks Stan. We appreciate your business. stan wstan w ★★★★★ Top company. Tops in service. Ya need help, ya go here. They'd rather you not buy something than get something you will not like later.Ben R BakerBen R Baker ★★★★★ Great company to deal with, fair and honest pricing and very pleasant!Paul HamptonPaul Hampton ★★★★★ An excellent shop. The owner is personable, knowledgeable, and fair. Will work with you to get something that will fulfill your needs.Donovan MiddleditchDonovan Middleditch ★★★★★ Store is very neat and clean. The owner is very nice and passionate about what he does. Very friendly and easy to work with.Lacey FaulknerLacey Faulkner ★★★★★ Great company to do business with. Fast, prompt and very helpful with everything.David DuddlesDavid Duddles ★★★★★ First time using DGS as a FFL transfer agent. They were very courteous and professional. Highly recommendedRobert TaylorRobert Taylor ★★★★★ Some friends and I stopped on a whim and glad we did. Met a passionate owner, showed us around and left with another rifle. Recommend you stop in when you can.Randy SatchwellRandy Satchwell ★★★★★ Just found this shop great people if you are in the area, check them out. Open 7days a week .

⭐️⭐️⭐️⭐️⭐️Jayson PassJayson Pass ★★★★★ Great customer service and great atmosphere. I recently had them build me an AR and I love it. It’s very high quality and all made in America.Robert TuckerRobert Tucker ★★★★★ My dad and I visited the store today and had a great experience. Very friendly staff, a beautiful store, and, although they’re just starting, I was surprised at the diversity of guns they had available. I recommend this place.FrJoe KruppFrJoe Krupp ★★★★★ Just picked up the S&W MP9 2.0!!!! I love it and this is the most professional/respectful place I have ever purchased a firearm. I highly recommend this place. The owner and his wife are so welcoming and make you feel like family as soon as you walk in. This is the only place I have ever been offered a snack and something to drink while browsing and waiting and I loved it. The man can build you a custom rifle I mean come on now!!!!! I highly recommend coming here even if you are new to the gun scene and a beginner all the way up to a expert. He knows his weapons and if you have any questions or something your not sure of they will be glad to help. This is the only place I will ever buy a firearm from as long as I live in this state. Best business I have ever had. O, he also does CPL classes so this truly is a 1 stop shop!!!! What are you waiting for???? Go in and get you a new beauty!!!Michael GilbertMichael Gilbert ★★★★★ great experience with Dorchester gun station. Got my ffl transfer the day it was delivered and the transfer fee was the best price around. Super professional! Will be doing a lot of business here.Mark L. BaadeMark L. Baade ★★★★★ I recommend everything the owner gunsmith and everything to do with this company they are top-notch was so happy to be put in touch with them they really know their stuff when it comes to weapons and everything to go with it go with them I give them 10 out of 10 and I will do return business with them and I think everybody else out there should really really give him your business is a very nice person very fair very honest and was pleased to do business with him give him a shout how yah Army strong.Terence O'BrienTerence O'Brien ★★★★★ Excellent service. Will definitely return.Kaia ShawKaia Shaw ★★★★★ Great experience with Dorchester Gun Station. They were super nice and took time to show us all of our options and did not feel rushed at all. They have great prices and a very nice store. We will be back in the future and look forward to giving them more of our business!Chris HigginbothamChris Higginbotham ★★★★★ Where knowledge and exceptional customer service meet. I can't say enough good things about the DGS team. Communication and attention to detail are above and beyond. I would highly recommend DGS to anyone looking to invest in a new firearm or FFL dealer. The owner and his wife make a great team and it shows! Give DGS a shot, you won't be disappointed.Nick DmochNick Dmoch ★★★★★ I am so glad I took a chance and checked out DGS. After meeting the owner and his wife I could not be happier with my experience. The owner was very patient and knowledgeable. Store was beautiful and very well organized. It only took three days after my first purchase and I reached out to DGS to set up another. DGS simply makes you feel like they value your business.Bryan SorysBryan Sorys ★★★★★ Dorchester sets the precedence on customer service. They go out of their way to make sure customer is happy. Thank you for meeting mine and my customers needs. And thank you for the gifts. It has been a pleasure working with you guys.Chris MorrowChris Morrow ★★★★★ I am so pleased with the customer service that I received at Dorchester Gun Shop! I needed a gun holster. The owner went above and beyond to make sure that I was educated on the new holster as well as giving me many options. The owner and his wife are very kind, knowledgeable and professional. I would highly recommend Dorchester's Gun Shop for any of your gun needs as they have a variety of guns and accessories.

Professor A. ShantaramAnupa ShantaramAnupa Shantaram ★★★★★ I can’t recommend DGS enough. The store is clean and well organized, the owner is extremely kind and knowledgeable. DGS has everything you need and then some. I’ll never shop anywhere else.Angie CongdonAngie Congdon ★★★★★ This place is awesome!! They always work with me on payments. Their team was very helpful and understanding. Lower receivers are great quality. I will use them often and recommend them to anyone that has an AR15 need.Crystal FisherCrystal Fisher ★★★★★ Friendly professional prompt service. Everything you could want from a firearm purchase. I called and made an appointment (do to the shop not being completely open yet) and completed my purchase of exactly what I wanted. I look forward to going again after their grand opening March 1st.Edwin ClarkEdwin Clark ★★★★★ Thank you for your help. Your guidance in helping me choose the right firearms was excellent.Andrew TerryahAndrew Terryahjs_loader
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Just picked up the S&W MP9 2.0!!!! I love it and this is the most professional/respectful place I have ever purchased a firearm. I highly recommend this place. The owner and his wife are so welcoming
Firearm Repair
We As One Rise
I live in Rochester and a friend of mine suggested Dorchester. The customer service and knowledge was best I have ever received from a gun shop. I felt like I was in a high end boutique shop but their prices were great.
Firearm Cleaning
Eric Kosnic
They really earned a 5 star review. Their knowledge of NFA regulations and FFL transfer policy is unsurpassed. My firearms were handled with care, expertly packaged and shipped for an outstanding price.
Firearm Cleaning
Ben Gaertner
Great place to buy your next firearm! Personal and catered service from the expert staff ensures I’ll be back for all and any future firearm needs. Everything was easy, friendly and professional. Thanks DGS!
Firearm Cleaning
Nate Guigear
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Dorchester Gun Shop.com
5.0
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