If the item has been shipped, your SPECIAL ORDER WILL NOT BE EXCHANGED OR REFUNDED. AS STATED PREVIOUSLY, THERE ARE NO REFUNDS FOR DEPOSITS OR FULL PAYMENTS ON ANY SPECIAL ORDER. Typically, we require full payment for any special order unless you are a regular customer of ours. If you special ordered a handgun/pistol, we will notify you once it has been received and is ready for pickup. At that time, you will come in and provide your Michigan CPL or LTP (License to Purchase) and complete ATF Form 4473, which allows us to conduct a background check through FBI NICS PRIOR to leaving our store with the firearm. A serial number must be entered on Form 4473, which we can’t verify until the firearm actually arrives. If you are purchasing a long gun, no LTP is required, but you will still need to complete ATF Form 4473 PRIOR to leaving our store with your firearm. Customers should know whether or not they are a “prohibited person” before placing their special order as this is not our responsibility in knowing that information. AGAIN, THERE ARE NO REFUNDS (DEPOSIT OR FULL PAYMENTS) OR EXCHANGES FOR ANY SPECIAL ORDERS PLACED WITH OUR STORE AND THERE ARE ABSOLUTELY NO EXCEPTIONS. ANY LAWSUIT NAMING DORCHESTER GUN SHOP OR ANY OF ITS ENTITIES AS A DEFENDANT, WHEREBY DEFENDANT PREVAILS IN SAID LAWSUIT, PLAINTIFF WILL BE RESPONSIBLE FOR ANY AND ALL LEGAL FEES INCURRED BY DEFENDANT.

Additionally, and this really goes without saying, you cannot have someone else buy your firearm or assign a special order to another individual if you are a “prohibited person”, as this is considered a “STRAW PURCHASE”. If you know or should know that you are a “prohibited person”, do not conduct business with our store and further waste our time and yours. If at any time during the sales process your behavior and intent becomes questionable and/or suspicious, you will be asked politely to leave and never come back and we are perfectly within our rights to do that. We ask a lot of questions during the sales process, especially with customers that have never done business with us before. At the end of the day, the safety of the general public is extremely important to us and we abide by all ATF rules and regulations to the best of our ability in order to conduct business as an FFL. We are not going to put our license in jeopardy, let alone go to prison for anyone!

Brand new firearms are typically test fired at the manufacturer before we receive them. Therefore, it is somewhat probable that your firearm will have gun powder residue in the chamber and/or barrel and cannot be guaranteed to be 100% clean. We will not conduct an exchange/return because you cleaned your gun and experienced the cleaning swabs and/or patches to be dirty. If you are not happy with any other accessory purchase (SPECIAL ORDER FIREARMS EXCLUDED), you must contact us within 3 days of delivery. ALL RETURNS WILL REQUIRE THE ORIGINAL SALES RECEIPT. THERE ARE NO EXCEPTIONS!

Buyer will be responsible for ANY and ALL shipping costs, re-stocking fees, FFL Dealer transfer fees, handling and convenience fee, etc. If return involves a brand-new firearm, buyer will be responsible for ALL shipping costs related to the item (this includes receiving and sending), insurance, and any redirect fees we may incur by the shipping company if applicable, re-stocking fees, etc. Click HERE for more information on our SHIPPING POLICY.

If buyer disputes ANY transaction with their credit card issuer (the credit card used for a firearm purchase or any other purchase), the $25.00 dispute transaction fee we incur will be the buyer’s responsibility and will also be deducted from any refund due to the buyer. Handling and convenience fee of 3.5% is NOT refundable. ALL returns will incur a 3.5% handling and convenience fee. FFL Dealer transfer fees are NOT refundable under any circumstance.