Testimonials
We pride ourselves in providing STELLAR CUSTOMER SERVICE! All too often, Customer Service is just not what it used to be when visiting the majority of retail establishments. We're looking to change that, especially in the firearms industry by raising the bar and stepping it up a few notches by treating our Customers like clients, the way they would like to be treated when spending their hard earned money. We will always answer your phone call or reply to your email...promptly! The adage "the customer is always right" holds true, but please don't abuse it. If you're wrong, you're wrong. If we're wrong, we'll own it and make it right! PERIOD! By valuing our Clients business, as well as acknowledging them as human beings, we're able to determine their needs and wants, while also developing strong and long lasting relationships. We strive to make every transaction conducted with us pleasant and enjoyable!
Check out what our Clients have to say...
Have been doing business with the owner for years and he has always steered me in the right direction. Very personal and professional. Very knowledgeable with firearms and ammunition but most importantly very honest and cares about our right to bear arms. Would highly recommend doing business with Dorchester Gun Shop. You won’t be disappointed.
Without having visited in the past I arranged a GB transfer to DGS. Everything was handled extremely well, very professional, lots of good information transferred. Very enjoyable visit. I won't hesitate to do business with them in the future.
Great class. Learned a lot and the instructors were helpful with this beginner.
DGS was exceptional in helping me with the purchase of my Sig P365. Their level of customer service and poignant Ethos of making sure their customer service far exceeds the desire to just sell firearms goes a long way in illustrating that the needs of each individual will be focused making sure what is needed is what will be purchased. I'm looking forward to working with them again.
Response from the owner: Thanks for taking the time to leave us a review Richard. Enjoy that Sig Macro. We look forward to seeing you again soon.
Odd little shop, I took a call from my grandpa in a corner where I wasn’t bothering anyone. The owner saw me and said no phones out in the store to which I said “oh okay I’m sorry, one second” and went to say bye to my grandpa and the owner started to yell at me for still being on my phone saying “just put it away , just put it away JUST PUT IT AWAY” getting louder and more aggressive each time making the rest of my time inside uncomfortable and not really making me want to come back. They sent an email afterwards telling me to “leave a review for a discount” which is what most of these 5 stars are but who knows, the one employee I was talking with was very nice and knowledgeable but the owner was kind of out of control. I do not recommend coming here to anyone with the owners attitude being the way it was at least when I came in.Edit: changed to a 1 star definitely do not shop here. The owner went through the system to find my phone number and passive aggressively texted me to try to get me to take my review down. Unprofessional and honestly scary that a man like that owns an entire gun shop.
Response from the owner: Hello Mr. Kendrick. We are sorry to learn of your experience and 2-star review, however, we have a sign clearly posted on our front door that states: NO CELL PHONE USE AT ANY TIME. There is an explanation also provided in case people are wondering why. If a customer needs to get on their cell phone, just ask. We're here to accommodate everyone as best as we can but we have our policies. We are certainly not "aggressive" and we certainly didn't yell at you, but we most definitely repeated ourselves assertively. It's a little daunting when people don't follow direction when coming into a gun shop, especially when we have to make a request more than once that is clearly communicated prior to entering our establishment. Our house, our rules. We apologize that we weren't a good fit for you. Also, please keep in mind that marijuana use is illegal at the federal level and we will not be able to serve you in the future. We always want to please everyone as best as we can but unfortunately, this is simply not possible.Reply to your Edit: Mr. Kendrick, we simply reached out and politely pointed out that we have a sign on our front door and provided an image of it, requesting you to remove your 2-Star review. If we're wrong, we'll own it. There is no passive/aggressive behavior with us. We were polite and made a very genuine and polite request. We posted our reply on Google after receiving this reply from you: "Going through, finding my number, and sending me this without even responding to any of what I said is wild lmao. I was pretty reasonable about it when you asked me about it and you just started yelling at me even though I told you exactly what I was doing. What are you so paranoid for? Who hurt you? - Jk those were rhetorical, I can in fact read even if the pic is terrible quality. Points made all still stand. Your store is odd and feels like a dentists office and you are out of control."
Very nice little shop. Has pretty much everything you’ll get in big gun store. Staff does a very nice job of making the process quick & simple.
Response from the owner: We appreciate your business Griffin. Enjoy that shotgun and we'll see you soon.
Fantastic CPL class, hospitality and selection in their store. Would recommend them for all your needs and their courses!
Response from the owner: We appreciate our female customers Jenna and it's a pleasure having you as a customer. We look forward to seeing you soon!
Recently purchased a shotgun from them, easy process, friendly over the to answer questions.A day later they call me and let me know that my store, where I decided to transfer near me, did not respond to his email with FFL information. Again very friendly and high quality service. Following up my order every step to make sure I was satisfied with my purchase.100% recommend 👌 5⭐️
Response from the owner: We appreciate your business Franklin and happy to hear we got things resolved with your receiving FFL/Gun Shop. We look forward to hearing from you soon.
Super helpful 👌, great people and service. Thank you!
Response from the owner: Thanks for you business and patronage Val. See you soon.
Very nice place with alot to look at the guy i dealt with was very patient with my questions and gave me the impression he genuinely cared about the customer 10/10. Use the doorbell.
Response from the owner: We appreciate your business and continued patronage. Glad you were able to find the doorbell. ;o) See you soon.
I had a great experience at DGS! The owner helped me find the right item easily, walked me through the necessary steps quickly, and all around was funny and amicable. I also received a tour of the building, more info about their warehouse (which has much more product than in store,) and some extra info about my purchase specifically. I’ll definitely be returning for my CPL!
Response from the owner: Thanks for your business Peter and enjoy that new Glock.
Owner is a good guy trying to make an honest living. You can tell that he cares about his business, and the 2A community.
Response from the owner: We appreciate your business Wes and happy to hear our staff took great care of you. See you soon.
Always a pleasure stopping into DGS. Each visit is always personal, educational, and fun. Very grateful to have a place like this in Grand Blanc! Keep up the great work DGS team! 🙂
Response from the owner: Thanks for your review and business Addy. Enjoy that Ruger Max 9.
Very helpful. Knowledgeable. Great service!
Response from the owner: We appreciate your business Kathryn. Thank you.
Response from the owner: Thanks for your business Tom.
Response from the owner: Thanks for your review Denzel. See you soon.
Well done Dorchester Gun Shop, LLC ! After 3 other places tried, you fixed my wife's target .22
Response from the owner: We're happy to hear we got it right and thanks for your business.
Stopped in and received a tour from the owner. Small place with a good selection of products. The owner was friendly and told of all the services offered. C.p.l, trust, n.f.a services. Seems you can get it all here. I also believe there is a warehouse with more items listed on the web. Over all, good place to stop it and get many quality items. I will return.
Response from the owner: Thanks for sharing your review of our business. We appreciate your patronage and shopping local. We are always striving to improve our customer service and selection. What could we have done to earn a five-star review from you?
Response from the owner: Thanks Kamryn. We appreciate your business.
All of my purchases from Dorchester Gun Shop has been nothing but positive best prices best service and their gunsmithing work is unbeatable.
Response from the owner: Thanks Bob. We appreciate you and your continued patronage. See you soon.
Incredible customer service!
Response from the owner: Thanks Tommy. We appreciate your business. Enjoy that Sig Macro.
Great knowledge and very cozy place to shop for your needs. Looking forward to having my target .22 fixed and getting new grips for my Speed 6 .357.
Response from the owner: Thanks for your business and we're happy to help.
Was very informative on info regarding firearms customer service was great very reliable and trustworthy
Response from the owner: Thank you for coming to see us Eric and we appreciate your business.
Staff, service, quality craftsmanship hands down best gun shop in the area !!!
Response from the owner: Thanks for your business Ronald.
Awesome fast and convenient experience
Response from the owner: We appreciate and thank you for your business.
Very pleasant to deal with. Knew what I wanted and took great care of me.
Response from the owner: Thank you Dave. We appreciate your business and look forward to seeing you soon.
Most helpful and friendly person I've meet in a long time. Great business and will return for more products and assistance!
Response from the owner: Thanks Jathon. We appreciate your business and happy to hear of your positive experience with us.
Really, really helpful and great customer service
Response from the owner: We appreciate you taking the time to leave a review and thank you for your patronage.
Great experience! Staff was very helpful and gave me great advice as a first time buyer. Definitely buying my next firearm from DGS as well.
Response from the owner: We appreciate your business Chris and thank you for your patronage. See you soon.
Would highly recommend anyone to shop at this local establishment and support local small business. Rob was very welcoming and knowledgeable helping me make my decision. Learned they offer so much in a small package and a more one on one approach to making the buying process that much smoother. Will be recommending to friends and family and be back very soon.
Response from the owner: Thanks for your patronage Alex! We appreciate the time you took in leaving us a review and look forward to seeing you again soon.
Very knowledgeable. The showroom was clean and organized. They definitely have things really organized. Very comfortable setting. Thanks
Response from the owner: Hi Ryan. Thanks for taking the time to leave us a review. We're happy to hear that you enjoyed your visit and we look forward to seeing you soon!
Excellent shopping experience. I was given the attention and advice needed for my purchase. His honesty and personable service is above expectations. Thank you guys
Response from the owner: Thanks for your continued patronage Izzy. We really appreciate your business! Is it time to pull the trigger on that Beretta APX?
I had some of my gun parts cerakoted here and it turned out great!! zero flaws at this place and even better they are great people! So glad I came here can’t wait to have more work done in the future thank you!
Response from the owner: Looking good now that it's all back together. Thanks for taking the time to leave us a review. We look forward to seeing you soon!
I recently had the pleasure of doing business here for the first time. I had a custom gun build in mind but needed an expert gunsmith to help bring my project to life. I have purchased firearms and had smithing done at several stores in my life and honestly I've never been treated so well as a customer not to mention the quick turnaround and the fair price for services rendered. I don't want to sling mud here but there are other shops in the area who are completely uncompetitive with Dorchester in these qualities. Thank you for your help, this robins egg blue rifle looks great and I am looking forward to coming back! God bless
Response from the owner: Thanks for taking the time to leave us a review. We're glad we could help and strive to provide everyone exceptional customer service!
Response from the owner: Thank you.
Response from the owner: Thank you.
Great service - always willing to help!!!
Response from the owner: Thanks Marilyn. Always good to see you and Stephen.
My daughter and I attended Dorchester's Concealed Pistol License class earlier this year. The class was well taught with everyday life examples and real-life situations. Fun & entertaining, the instructor taught with a vast and practical knowledge of the material in a comfortable setting. I would highly recommend this class for those desiring to learn more about the laws and steps needed to apply for a CPL.
Response from the owner: Thank you Dave. It was a pleasure having you and your daughter attend our class. Please contact us regarding any questions you may have in the future! www.844DGSGUNS.com - (844) 347-4867.
Great shop, was very happy with the way I was treated. Very helpful, reasonably priced. I'll be back again.Thanks again.
Response from the owner: Thank you Dennis for taking the time to leave us feedback. We appreciate it and look forward to seeing you soon.
Response from the owner: Thank you.
Fast and smooth transaction and product delivered as described. Thanks!
Response from the owner: We appreciate your business Anthony. Thank you.
Needed some work done on a used 1911 I bought. Completed the work as scheduled and charged a reasonable price. Works like a watch. Sold on this company
Response from the owner: Thanks Robert. It was our pleasure to take care of you. See you soon.
Response from the owner: Thank you.
Response from the owner: Thank you.
Great shop with a great selection. Outstanding customer service. I will be back. Also they have classes for your CPL.
Response from the owner: Thanks for your business Dylan and giving us a "shot"! We appreciate it.
Response from the owner: Thank you.
Never got a callback about a gun I was interested in. Been weeks now. I'll never go back!
Response from the owner: Hello. We are replying to the 1-star review you left today, July 25th, 2024. First, we would like to convey our apologies for any inconvenience and/or miscommunication you experienced during your last visit. We strive to go over and beyond with the level of personalized service we provide each and every customer. The day you came in (July 14th, 2024), we were conducting a CPL class and you inquired about purchasing a Glock 19 which we had in stock. You also indicated an interest in ordering a Remington 870 Tactical that we did not have in stock. We communicated how extremely difficult these are to get right now, since Remington has reorganized after their bankruptcy due to the Sandy Hook tragedy. Since you did not have a CPL (Concealed Pistol License) to purchase the handgun, we provided further instruction for you to obtain your LTP (License to Purchase) from a local LEO as this is now required in the state of Michigan as of February this year. You stated you would get the LTP and come back to purchase the handgun. We figured we would provide further information if any, upon your return. Additionally, you provided no contact information to our employee and also informed him of your return later that day to purchase the Glock 19 with your LTP. We never heard back from you. Again, we sincerely apologize for any miscommunication or inconvenience this has caused you. Please reach out to me directly so that I can offer my apology, provide any additional information, and attempt to rectify your dissatisfaction with our store. You can ask for Dustin. Thank you.
Response from the owner: Thank you.
Thorough class, great instructor, went through all the stuff you’ll need to know, come here for your class!
Response from the owner: Thanks for attending our CPL class and please contact us regarding any questions you may have in the future! www.844DGSGUNS.com - (844) 347-4867.
Highly recommend these folks! They helped me with consignment of some guns I had. They were VERY knowledgeable and spent a lot of time with me to go over fair listing prices. Even went through them one at a time with me there so that I could see what a fair asking price was. Thank you for your help!
Response from the owner: Thanks for taking the time to leave us a review Val. It is very much appreciated. We believe one of your guns has already sold.
best experience getting a firearm ever so nice and knowledgeable highly recommend
Professional and knowledgeable staff in all facets of the industry. Willing to go above and beyond to assist customer needs.
Great shop had everything I was looking for. owner was very professional. I would highly recommend this gun shop for anyone looking for a first gun all the way to the collector.
Top company. Tops in service. Ya need help, ya go here. They'd rather you not buy something than get something you will not like later.
Great company to deal with, fair and honest pricing and very pleasant!
An excellent shop. The owner is personable, knowledgeable, and fair. Will work with you to get something that will fulfill your needs.
Store is very neat and clean. The owner is very nice and passionate about what he does. Very friendly and easy to work with.
Great company to do business with. Fast, prompt and very helpful with everything.
First time using DGS as a FFL transfer agent. They were very courteous and professional. Highly recommended
Some friends and I stopped on a whim and glad we did. Met a passionate owner, showed us around and left with another rifle. Recommend you stop in when you can.
Just found this shop great people if you are in the area, check them out. Open 7days a week .
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Great customer service and great atmosphere. I recently had them build me an AR and I love it. It’s very high quality and all made in America.
My dad and I visited the store today and had a great experience. Very friendly staff, a beautiful store, and, although they’re just starting, I was surprised at the diversity of guns they had available. I recommend this place.
Just picked up the S&W MP9 2.0!!!! I love it and this is the most professional/respectful place I have ever purchased a firearm. I highly recommend this place. The owner and his wife are so welcoming and make you feel like family as soon as you walk in. This is the only place I have ever been offered a snack and something to drink while browsing and waiting and I loved it. The man can build you a custom rifle I mean come on now!!!!! I highly recommend coming here even if you are new to the gun scene and a beginner all the way up to a expert. He knows his weapons and if you have any questions or something your not sure of they will be glad to help. This is the only place I will ever buy a firearm from as long as I live in this state. Best business I have ever had. O, he also does CPL classes so this truly is a 1 stop shop!!!! What are you waiting for???? Go in and get you a new beauty!!!
great experience with Dorchester gun station. Got my ffl transfer the day it was delivered and the transfer fee was the best price around. Super professional! Will be doing a lot of business here.
Great experience with Dorchester Gun Station. They were super nice and took time to show us all of our options and did not feel rushed at all. They have great prices and a very nice store. We will be back in the future and look forward to giving them more of our business!
Where knowledge and exceptional customer service meet. I can't say enough good things about the DGS team. Communication and attention to detail are above and beyond. I would highly recommend DGS to anyone looking to invest in a new firearm or FFL dealer. The owner and his wife make a great team and it shows! Give DGS a shot, you won't be disappointed.
I am so glad I took a chance and checked out DGS. After meeting the owner and his wife I could not be happier with my experience. The owner was very patient and knowledgeable. Store was beautiful and very well organized. It only took three days after my first purchase and I reached out to DGS to set up another. DGS simply makes you feel like they value your business.
Dorchester sets the precedence on customer service. They go out of their way to make sure customer is happy. Thank you for meeting mine and my customers needs. And thank you for the gifts. It has been a pleasure working with you guys.
I am so pleased with the customer service that I received at Dorchester Gun Shop! I needed a gun holster. The owner went above and beyond to make sure that I was educated on the new holster as well as giving me many options. The owner and his wife are very kind, knowledgeable and professional. I would highly recommend Dorchester's Gun Shop for any of your gun needs as they have a variety of guns and accessories.
Professor A. Shantaram
Professor A. Shantaram
I can’t recommend DGS enough. The store is clean and well organized, the owner is extremely kind and knowledgeable. DGS has everything you need and then some. I’ll never shop anywhere else.
Friendly professional prompt service. Everything you could want from a firearm purchase. I called and made an appointment (do to the shop not being completely open yet) and completed my purchase of exactly what I wanted. I look forward to going again after their grand opening March 1st.
Thank you for your help. Your guidance in helping me choose the right firearms was excellent.
The pistol I wanted to buy was not in stock at another local shop, and they seemed unwilling to help me any further. I called DGS and within 40 minutes they had one on the way. I couldn't be happier! Excellent customer service!!
Very professional & knowledgeable! Looking forward to the store front opening
Just picked up the S&W MP9 2.0!!!! I love it and this is the most professional/respectful place I have ever purchased a firearm. I highly recommend this place. The owner and his wife are so welcoming
I live in Rochester and a friend of mine suggested Dorchester. The customer service and knowledge was best I have ever received from a gun shop. I felt like I was in a high end boutique shop but their prices were great.
They really earned a 5 star review. Their knowledge of NFA regulations and FFL transfer policy is unsurpassed. My firearms were handled with care, expertly packaged and shipped for an outstanding price.
Great place to buy your next firearm! Personal and catered service from the expert staff ensures I’ll be back for all and any future firearm needs. Everything was easy, friendly and professional. Thanks DGS!
