If you have any type of disagreement with this shop they will post all your personal info all over social media and use the phrase “we don’t need you as a customer”. It’s like some school yard fight and they need to see how many friends will back them up. You guys are pathetic and shouldn’t be dealing with the public. Not only are you guys rude but you think you are the only gun shop in the area. I’ll be more then happy to buy my ammo elsewhere.
Response from the owner: Unfortunately, this review does not accurately depict any disagreement, us, or our professional treatment of customers conducting or looking to conduct business with DGS. All customers must provide legal documentation (i.e., drivers license) as proof to purchase firearms, ammunition, and accessories from our store. After conducting a search in our POS system, we have found no record of any “ammo purchase” (or any other purchase for that matter) with the name “Dan Hatch”, although we have a pretty good idea of who you are and that name also didn't come up. We have surveillance at our shop and can cue up video footage in an instant. Additionally, we have many duties as an FFL, one being to protect the general public as best as we can. When a customer displays anger and hostility towards our employee and another customer of ours and now, vindictive behavior accompanied with embellished stories stated in your review, we choose to not deal with that customer since this could and most likely, be a recipe for disaster. This was also the case with another hostile reviewer that left us a 3-star rating with no comment because we were unable to provide him the firearm he was wanting in an instant. He has since retracted his review after we reached out to him and agreed his 3-star rating was out of line. This is the same gentleman referenced in your review. We kept screen shots for our records as well as all email communications. As you may know, many mass shootings, road rage incidents using a firearm, and other unnecessary acts with a firearm take place with no concern for the victim and their families, as the perpetrator has absolutely no regard for human life or others that will be affected by his poor judgement and behavior. We have a conscience and stand behind our comment that “we don’t want or need this kind of business from problematic customers.” They can go elsewhere and there are many options available, however, they will also take the same stance as previously stated. We enjoy working with the public and enjoy working with responsible and reasonable people, not people that visit our gun store with hostility and unrealistic "get it now" demands. We also won't sit idly by and allow customers or non-customers to abuse us through social media by hiding behind a keyboard or be disrespectful to fellow customers in our shop. If we're wrong, we'll own it, provide a sincere apology, and make the situation right. Most of our customers will attest to the fact that our reputation and integrity are paramount, any issues/mistakes made by us are resolved immediately and professionally with a genuine smile, and we treat everyone who walks into our store like gold. Disagreements are a part of life and never an issue, so long as they remain respectful, professional, and don't include childish attacks. This was not the case with your comment on our Facebook page after bringing up our concern, which is why it was deleted. Our post was not to gain any support from fans (friends as you stated), but to communicate we are not that type of gun shop and any kind of disrespectful behavior will never be tolerated by anyone at our store. In other words, don't be an angry individual when walking into a gun store looking to buy a gun. We’re truly sorry that we were not a good fit, but there are several gun shops outside the Grand Blanc area to utilize that we also have a good relationship with. Should you ever work in a gun shop, perhaps you’ll see things from a different perspective. Gun shops are bad if they don’t sell a gun to someone that causes concern, and equally bad if they sell a gun legally to a seemingly level headed individual and something bad transpires. If you wish to discuss this matter further, please call our shop and ask to speak with the owner. You can ask for Dustin. Thank you.