Testimonials

We pride ourselves in providing STELLAR CUSTOMER SERVICE! All too often, Customer Service is just not what it used to be when visiting the majority of retail establishments. We’re looking to change that, especially in the firearms industry by raising the bar and stepping it up a few notches by treating our Customers like clients, the way they would like to be treated when spending their hard earned money. We will always answer your phone call or reply to your email…promptly! The adage “the customer is always right” holds true, but please don’t abuse it. If you’re wrong, you’re wrong. If we’re wrong, we’ll own it and make it right! PERIOD! By valuing our Clients business, as well as acknowledging them as human beings, we’re able to determine their needs and wants, while also developing strong and long lasting relationships. We strive to make every transaction conducted with us pleasant and enjoyable!

Check out what our Clients have to say…

Excellent

Dorchester Gun Shop, LLC

Based on 416 reviews

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Paul S

Response from the owner:Mr. Joel Pauls: you have done five gun transfers with us and we think that you know the process by now? We are completely out of the loop until a gun transfer actually arrives, which is what we advised you the first time you called and provided your FedEx tracking number inquiring if we had received your transfer yet. Based on the tracking information you provided, as a courtesy and on our day off, went ahead and explored the issue and discovered that you sent us on a wild goose chase. Your transfer was sent to another gun shop in Illinois. We advised you to contact your seller for shipping issues as we are out of the loop, which you did and learned that they sent your item to the wrong address. Our policy, which is extremely communicative in person and on our website, is to contact customers via email and/or text within one business day of the firearm transfer arriving at our store. Until that time, we are completely out of the loop. Once a firearm transfer is received, we need time to enter the firearm into our electronic acquisition, which we have to do for every firearm as required by ATF. If we get several firearm transfers in one day, you can imagine the amount of time that takes us to enter each firearm, which we happily explain to all new customers that don't know the process. You were not a new customer. You contacted us two more times once new tracking information was supplied by your sending FFL, and supplied us that tracking number requesting if we had received your firearm yet. We again advised you that we are out of the loop until the firearm actually arrives, which it hadn't arrived at our location yet, evident based on the tracking information when we looked. When the firearm finally did arrive, we contacted you that day and advised you that your firearm was ready for pickup. You then called us approximately 10 minutes later requesting status of your transfer and didn't check your email or text messages we sent, to which we asked if you had checked those. Your response was "no, I don't have time for that" and we advised you that we can't have customers calling repeatedly about their gun transfers as we are very communicative and out of the loop until it actually arrives. We're sorry we didn't meet your expectations. We do process a lot of gun transfers and if every customer repeatedly called us for information they could retrieve on their own, we would never get anything done. We attempted to explain this to you again in a very professional manner when you came to pick up your firearm but you weren't very receptive to hear and understand it from our position, constantly dropping the 'f' bomb as though this were our fault. Unfortunately moving forward, we will no longer process your gun transfers at DGS anymore and you will need to find a new Gun Shop/FFL to deal with.

Nathan LaMothe

Driven by this place multiple times and finally decided to stop in and check it out last fall. Been in multiple times since then. It’s nice to deal with someone who cares about his business. He’s always treated me right. I was sad to see the announcement of the store closing.

Response from the owner:We have always appreciated your business Nate, as well as 99% of all our other customers. Our decision was not made lightly but necessary based on the idiocy of a few. As it's always been said, a few always screw it up for everyone else.

Leann Nygaard

I had a wonderful experience purchasing my first firearm here! The guys were welcoming, friendly, knowledgeable and helped educate me without being condescending, unlike a couple other local stores I visited prior. They helped set me up with everything I’d need to get started including signing up for a CPL class. I would highly recommend this location to anyone, but specifically to a woman or anyone newer to the shooting scene. You won’t find service like this at the other well known stores around town.

Response from the owner:Happy hear of your wonderful experience Leann. It was our pleasure to assist you and please contact us should you have any questions or concerns in the future. Thanks again for your business!

Emily

Very professional, friendly, safe, and reasonable.

Response from the owner:Thanks for your business Emily. We appreciate your continued patronage.

David Choi

If you're looking for a professional, clean, well organized store with a variety of guns and services, look no further. I've been to numerous gun stores ranging from the big chain Bass Pro, Cabela's to family owned stores. All around Michigan and the US but so far, I felt a closer connection to this store than any other stores. It's just like that feeling you put a gun in your hand and it feels like it was meant for you. Gives you that confidence and security.

I like how streamlined everything is and how the store has different rooms for everything. It may seem small from the outside but it's quite big and spacious inside and everything is laid out intuitively.

Not sure if this is a continued service but if it's your birthday, stop on in and they might have something for you to pick out from a box. Tell him, I sent you 😉

If you couldn't tell already. I highly recommend this store!

Response from the owner:Thank you so much for this wonderful review David. We value your business and are happy to learn that you were so delighted with the service you received from our store. We look forward to seeing you soon!

Hector Garcia

What can I tell you about this place. Nothing but professional honest people. I’m glad I came here. They made me feel real welcome and their prices were great. Don’t go anywhere else before you come here. The owner is awesome. Awesome. Awesome. His employees know their product and he has plenty of it. As a business owner myself, I know what it is to take care of people and that’s what these people do.

Response from the owner:We appreciate your business Hector and always enjoy seeing you. Thanks for taking the time to leave us a review and look forward to seeing you again soon!

Cody B

Where to start with this establishment, I guess I could start with the shop itself. Upon arrival you will notice that the shop is very secure and after entry you will notice it is very clean and well displayed. Privately owned and operated by husband and wife and they have added a new member to their team. The environment is very homely and welcoming the service is outstanding. I have had many experiences with this establishment and I have never been disappointed they go above and beyond to meet or exceed your expectations. I have had my bullpup serviced and scoped as well as having my father's BMR 450 serviced I recently purchased my 400 legend through them I have purchased accessories and ammo and even more recently had my XD mod 2 serviced with an aftermarket trigger and complete spring kit in an instance where it was dropped off serviced and picked up all in the same day at a minimal cost I might add. I can safely say I am more than pleased with every encounter, if you are interested in shopping someplace where you are treated like an individual with feelings and concerns rather than a consumer who is just spending their money this is definitely your place. They will handle you and your items with care as they are aiming to please and extremely proficient in their line of work. You won't be disappointed

Response from the owner:We appreciate your business Cody and the time you took to leave us such a wonderful review. Thanks for your continued patronage and we look forward to seeing you soon.

Chandler “Dougie P”

Hands-down,best shop in town... Very easy to navigate, extremely knowledgeable, OneStop Shop!
Tell all your friends and family! My new go-to Shop for anything Self Protection!

Response from the owner:Thanks for taking the time to leave us a review Dougie P. We appreciate your business and continued patronage.

John Reardon

Used them for a FFL transfer was a smooth transaction and process. Courteous and professional staff. Would recommend and will be a repeat customer.

Response from the owner:Thanks for your business John. We appreciate you.

little bastards racing

Great place 💯we purchased 2 smith & Wesson MP 22 magnums.

Response from the owner:We appreciate you and your wife's business. Thank you and we look forward to seeing you again soon.

Kayla Carson

Very friendly and comfortable setting for cpl training. The instructor was extremely knowledgeable, patient, and welcoming. I would recommend DGS to anyone!

Response from the owner:Thank you for attending Kayla. If you ever have any questions in the future, please contact us.

Rob Keely

I was very impressed with how they put this shop together. They have a lot to offer, and Rob was great to work with. I'll definitely be back!

Response from the owner:We appreciate your business Rob and thank you for the compliment. We look forward to seeing you soon.

Faith McDermott

I got my AR cerakoted it looks amazing !

Response from the owner:Thanks Faith! Glad we got that small hiccup taken care of for you on Monday. Enjoy and we look forward to seeing you soon.

Shelby Seekamp

Dorchester is my #1 choice for anything firearms related. As someone fairly green to all of this, I am always impressed with the professionalism and comfortability that the entire staff brings to the process of firearms ownership, from purchase to training and beyond.
10/10 would recommend to a friend!

Response from the owner:We certainly appreciate you Shelby as one of our many female customers. It's always a pleasure assisting you and we look forward to seeing you again soon. Thank you.

Scott Burny

DGS is a very professional and knowledgeable gun shop. The owner is welcoming and will make sure you select the items that best fit your needs.
Highly recommend stopping in to DGS.

Response from the owner:Thanks Scott for taking the time to leave us a review. We appreciate the comments and look forward to seeing you soon!

Sandie carmer

Super friendly staff and amazing selection!

Response from the owner:Enjoy your purchase Sandie and thanks for your business!

Steven Farrand

Really knowledgeable owners who took the time to help. I had a lot of questions. They answered them all with hesitation. My only complaint is that they told me too much and now I want to buy more! I look forward to going back in and picking up another piece. Awesome place. Great personalized buying experience.

Response from the owner:We’re happy to hear of your positive experience at our shop Steven, and look forward to seeing you soon!

Anthony Lovell

Love this place! Check it out!!

Response from the owner:We appreciate it Anthony and good to do some trade with you. See you soon!

Dan P

Great Service. They were able to fix the threading issue on my brand new Ruger LC Carbine. Will be back!

Response from the owner:Thanks for your business Dan and glad we were able to solve your issue. We look forward to seeing you soon.

Denzel Johnson

Definitely the best around town! And if they don't got it, they definitely can get it!🖤

Response from the owner:Thanks for your review Denzel. See you soon.

Robert Simpson

Awesome gun shop, very professional and friendly.

Response from the owner:Thanks for your business Robert. We look forward to seeing you again soon!

Wayne Murphy

Knowledgeable and patient instructor. Very nice classroom. Only wish the classroom was separated from store activity. Can get distracting. But overall, it was an awesome experience. I'm glad I went to DGS.

Response from the owner:Thank you for your review Wayne! The owners will look at alternatives in keeping store activity less distracting for students in future training classes. Glad to hear of your positive experience overall and thanks for bringing this to our attention.

Izzy G

Excellent shopping experience. I was given the attention and advice needed for my purchase. His honesty and personable service is above expectations. Thank you guys

Response from the owner:Thanks for your continued patronage Izzy. We really appreciate your business! Is it time to pull the trigger on another Wilson Combat?

Eric

Great service! Handled the FFL transfer of my commemorative Henry rifle fast and easy. I will be returning in the future.

Response from the owner:Thanks for your business Eric and we look forward to seeing you soon.

Olivia Ward

This is my second purchase from your company. The purchasing process was efficient and straightforward. I plan to continue our business relationship. The exceptional service provided by Dorchester is a key factor in my decision to remain a loyal customer. Their pricing is also highly competitive.

Response from the owner:Thanks Olivia! We appreciate your continued patronage and loyalty. See you soon.

Darryl Barnhart

This is the second time in a year I have done business with Dorchester Gun Shop and I don’t think I could have gotten better service going anywhere else. I will be doing business there in the future when I need go register my weapons. Thank you for the great service.

Response from the owner:Thank you for your business Darryl. We are happy to assist with your Form 1’s at anytime and look forward to seeing you again soon.

Treasure Stribling

Dorchester was very good to me! I am a beginner and they were able to help me find the right pistol and help me get all the things I needed for it. I recommend anyone looking for a weapon or accessories to go here! They are fair prices and very nice!

Response from the owner:Thank you for your patronage Treasure. We appreciate your business and glad we were able to assist.

Christopher C. Barnes

Great experience! Staff was very helpful and gave me great advice as a first time buyer. Definitely buying my next firearm from DGS as well.

Response from the owner:We appreciate your business Chris and thank you for your patronage. See you soon.

Cody Seekamp

I started doing business last year with Dorchester and must say that they are my go to place! Always helpful and go above and beyond compared to other local places. Very personable and respectable establishment! I will continue to do business with them and send business their way. 10/10 recommend for anyone looking for anything!
Appreciate you all!!!

Response from the owner:Always a pleasure to help you and your wife Cody. Thanks for your continued patronage and we look forward to seeing you again soon!

Justin Tryles

Friendly and knowledgeable. Highly recommended; support your local "mom-n-pop" small business...

Response from the owner:Thanks for your business Justin.

Dave Fredrickson

Very pleasant to deal with. Knew what I wanted and took great care of me.

Response from the owner:Thank you Dave. We appreciate your business and look forward to seeing you soon.

DP “DPG01” G

Well organized shop with a good selection of products reasonably priced. I liked the personal service and great conversation!

Response from the owner:Thanks DP for stopping for a visit. We look forward to seeing you again soon.

Rob Sinelli

Dorchester Gun Shop was very helpful to me as a newby with a first time suppressor purchase. Walked me through everything and helped me set up a trust. They clearly had tons of experience with eforms and were able to help me out on a few technical issues as well. Outstanding service and will go back for my next can. Thank you!

Response from the owner:We are delighted that we are able to accommodate you, whether a beginner or expert gun slinger. We appreciate your patronage and look forward to seeing you soon!

William Aittama

Very fast and pleasant experience, will use again. Very professional

Response from the owner:Thank you William. We look forward to seeing you again.

Chad Kareus

Great local dealer

Response from the owner:Thank you Chad for leaving this review.

Renee Tipton

Response from the owner:Thanks for taking the time to leave us a review Renee.

Tony D

Fast and smooth transaction and product delivered as described. Thanks!

Response from the owner:We appreciate your business Anthony. Thank you.

Dan Randau

Best atmosphere and most helpful of any gun shop, period.

Response from the owner:Thanks for taking the time to post a review Dan. Glad to hear your approval of our professional setting and eagerness to help.

David Culver

Very knowledgeable and friendly
Over the past two years, I’ve made four major purchases there and plan to continue.
Before you buy elsewhere, I would recommend stopping by.

Response from the owner:We appreciate your continued patronage David and for taking the time to leave us a Google review. See you soon!

Tom Merritt

Response from the owner:Thanks for your business Tom.

Eric Wohleben

As the new year moves into Febrary I find that the Dorchester Gun Shop still provides all of the answers and services that drew me to them when I first visited them!!

Response from the owner:Thank you Eric! We always enjoy seeing you and helping any way we can. We look forward to seeing you again soon!

Eric Lindemann

Update- After countless repeat visits, my experience remains the same. They always go the extra mile. They were able to get me several special orders very quickly. Professional, clean, friendly, knowledgeable and fair are the words that come to mind when thinking about Dorchester.

The team at DGS are outstanding. It’s always a very personal and friendly experience when I come here. They have a varied selection of firearms across most major popular manufacturers. If they don’t have what you’re looking for or something with different options, they will order it and have it quickly shipped in. I’ve had a Glock slide milled for a rmr through them. It was fast, it was priced right and most importantly it was quality work. My experiences here have always been great and I do recommend to anyone I can and for people to check them out!

Response from the owner:We appreciate your business Eric and the time you took in leaving us such a wonderful review. Thank you.

harold fielder

Professional, knowledgeable, personable.

Response from the owner:Thank you Harold. We appreciate your business! See you soon.

BRUCE LAWRENCE

Great service and knowledge

Response from the owner:Thanks Bruce. We appreciate all of your business!

Jim Loomis

Very friendly and helpful

Response from the owner:Thank you for your review Jim.

Dennis Robbins

Great shop, was very happy with the way I was treated. Very helpful, reasonably priced. I'll be back again.
Thanks again.

Response from the owner:Thank you Dennis for taking the time to leave us feedback. We appreciate it and look forward to seeing you soon.

Kirk Pettengill

Top shelf gun shop!! My experience there was exceptional in their knowledge and understanding of what I wanted and needed!!

Response from the owner:Thanks Kirk, we appreciate your business and providing what you needed.

A Google User

So I will start saying that this was a very pleasant experience, the owner Rob is very knowledgeable and capable of helping you in anyway you need. He changed my gun barrel and the handgaurd in a timely and professional way. Obviously he has a strong background in firearms and gun smithing. They have good collection of firearms and accessories to sell. He was busy and also close to their closing time yet he spent all the time I needed finding me accessories and installed them. I highly recommend this place and will definitely be coming back again and will refer all my friends to him. Thank you Rob

Response from the owner:We're happy to hear of your experience with us Anas. We appreciate your business and look forward to seeing you again. Thank you.

Jason k

We feel bad we haven't visited sooner but without a doubt, I have found my new gun shop. Staff is awesome, selection is good, can get whatever I can dream, and customer service is impeccable!

Response from the owner:Thanks Jason, it was a pleasure taking care of you and your wife!

only me

easy guy to talk to and was a big help when i had a part sent to his shop . only place ill use now

Response from the owner:We appreciate your business. Thanks so much for taking the time to leave us a review!

Franklin Do Nascimento

Recently purchased a shotgun from them, easy process, friendly over the to answer questions.
A day later they call me and let me know that my store, where I decided to transfer, did not respond to his email with FFL information. Again very friendly and high quality service. Following up my order every step to make sure I was satisfied with my purchase.
100% recommend 👌 5⭐️

Matt Munsell

best experience getting a firearm ever so nice and knowledgeable highly recommend

Trevor Zelenock

Professional and knowledgeable staff in all facets of the industry. Willing to go above and beyond to assist customer needs.

Nicholas Naismith

Great shop had everything I was looking for. owner was very professional. I would highly recommend this gun shop for anyone looking for a first gun all the way to the collector.

Ben R Baker

Top company. Tops in service. Ya need help, ya go here. They'd rather you not buy something than get something you will not like later.

Paul Hampton

Great company to deal with, fair and honest pricing and very pleasant!

Donovan Middleditch

An excellent shop. The owner is personable, knowledgeable, and fair. Will work with you to get something that will fulfill your needs.

Lacey Faulkner

Store is very neat and clean. The owner is very nice and passionate about what he does. Very friendly and easy to work with.

David Duddles

Great company to do business with. Fast, prompt and very helpful with everything.

Robert Taylor

First time using DGS as a FFL transfer agent. They were very courteous and professional. Highly recommended

Randy Satchwell

Some friends and I stopped on a whim and glad we did. Met a passionate owner, showed us around and left with another rifle. Recommend you stop in when you can.

Jayson Pass

Just found this shop great people if you are in the area, check them out. Open 7days a week .

⭐️⭐️⭐️⭐️⭐️

Robert Tucker

Great customer service and great atmosphere. I recently had them build me an AR and I love it. It’s very high quality and all made in America.

FrJoe Krupp

My dad and I visited the store today and had a great experience. Very friendly staff, a beautiful store, and, although they’re just starting, I was surprised at the diversity of guns they had available. I recommend this place.

Michael Gilbert

Just picked up the S&W MP9 2.0!!!! I love it and this is the most professional/respectful place I have ever purchased a firearm. I highly recommend this place. The owner and his wife are so welcoming and make you feel like family as soon as you walk in. This is the only place I have ever been offered a snack and something to drink while browsing and waiting and I loved it. The man can build you a custom rifle I mean come on now!!!!! I highly recommend coming here even if you are new to the gun scene and a beginner all the way up to a expert. He knows his weapons and if you have any questions or something your not sure of they will be glad to help. This is the only place I will ever buy a firearm from as long as I live in this state. Best business I have ever had. O, he also does CPL classes so this truly is a 1 stop shop!!!! What are you waiting for???? Go in and get you a new beauty!!!

Mark L. Baade

great experience with Dorchester gun station. Got my ffl transfer the day it was delivered and the transfer fee was the best price around. Super professional! Will be doing a lot of business here.

Chris Higginbotham

Great experience with Dorchester Gun Station. They were super nice and took time to show us all of our options and did not feel rushed at all. They have great prices and a very nice store. We will be back in the future and look forward to giving them more of our business!

Nick Dmoch

Where knowledge and exceptional customer service meet. I can't say enough good things about the DGS team. Communication and attention to detail are above and beyond. I would highly recommend DGS to anyone looking to invest in a new firearm or FFL dealer. The owner and his wife make a great team and it shows! Give DGS a shot, you won't be disappointed.

Bryan Sorys

I am so glad I took a chance and checked out DGS. After meeting the owner and his wife I could not be happier with my experience. The owner was very patient and knowledgeable. Store was beautiful and very well organized. It only took three days after my first purchase and I reached out to DGS to set up another. DGS simply makes you feel like they value your business.

Chris Morrow

Dorchester sets the precedence on customer service. They go out of their way to make sure customer is happy. Thank you for meeting mine and my customers needs. And thank you for the gifts. It has been a pleasure working with you guys.

Anupa Shantaram

I am so pleased with the customer service that I received at Dorchester Gun Shop! I needed a gun holster. The owner went above and beyond to make sure that I was educated on the new holster as well as giving me many options. The owner and his wife are very kind, knowledgeable and professional. I would highly recommend Dorchester's Gun Shop for any of your gun needs as they have a variety of guns and accessories.

Professor A. Shantaram

Angie Congdon

I can’t recommend DGS enough. The store is clean and well organized, the owner is extremely kind and knowledgeable. DGS has everything you need and then some. I’ll never shop anywhere else.

Edwin Clark

Friendly professional prompt service. Everything you could want from a firearm purchase. I called and made an appointment (do to the shop not being completely open yet) and completed my purchase of exactly what I wanted. I look forward to going again after their grand opening March 1st.

Andrew Terryah

Thank you for your help. Your guidance in helping me choose the right firearms was excellent.

Dale Frank

The pistol I wanted to buy was not in stock at another local shop, and they seemed unwilling to help me any further. I called DGS and within 40 minutes they had one on the way. I couldn't be happier! Excellent customer service!!

Just picked up the S&W MP9 2.0!!!! I love it and this is the most professional/respectful place I have ever purchased a firearm. I highly recommend this place. The owner and his wife are so welcoming

We As One Rise

I live in Rochester and a friend of mine suggested Dorchester. The customer service and knowledge was best I have ever received from a gun shop. I felt like I was in a high end boutique shop but their prices were great.

Eric Kosnic

They really earned a 5 star review. Their knowledge of NFA regulations and FFL transfer policy is unsurpassed. My firearms were handled with care, expertly packaged and shipped for an outstanding price.

Ben Gaertner

Great place to buy your next firearm! Personal and catered service from the expert staff ensures I’ll be back for all and any future firearm needs. Everything was easy, friendly and professional. Thanks DGS!

Nate Guigear

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