RETURN POLICY
At the end of the day, it is the consumer's responsibility to know the firearm/high-capacity magazine and/or ammunition laws in their respective state. Click HERE for further information regarding firearms/ammunition shipping regulations, which is to be used as a reference guide ONLY. We do NOT issue discounts/refunds for ammunition that comes in a damaged box. This also holds true for ammunition that comes from overseas, especially Russian ammunition. Unfortunately, this is how we received the shipment from our wholesaler. However, we do take the time to tape up boxes accordingly if they arrive damaged, and all ammunition boxes are inspected to ensure they come in the quantity advertised on the packaging. THERE ARE ABSOLUTELY NO REFUNDS FOR AMMUNITION OR FIREARMS THAT ARE USED, INCOMPLETE, OR SOLD FOR PARTS. THERE ARE NO EXCHANGES OR REFUNDS FOR DEPOSITS OR FULL PAYMENTS FOR ANY SPECIAL ORDER.
We offer a 3 day no questions asked return policy on new firearms (EXCLUDING SPECIAL ORDERS). We do not make people keep guns they don't want. If the item is returned damaged or used in any way, you will own the item with no exceptions. Any firearm return is subject to a $100 return service fee, plus a 3.5% handling and convenience fee. This simply covers our time involved with packing, unpacking, paperwork, etc. If we place an order for an item we don't have in stock at our physical store location (THIS IS CONSIDERED A SPECIAL ORDER), whether in person, on the phone, through our online shopping website, etc., and you decide to cancel the transaction before the item is shipped, you will incur a $50 service fee, plus a handling and convenience fee of 3.5%. ONCE SHIPPED FROM THE WAREHOUSE AND/OR IN OUR POSSESSION, THERE ARE ABSOLUTELY NO RETURNS OR EXCHANGES ON ANY SPECIAL ORDER, INCLUDING FIREARMS! THERE ARE NO EXCEPTIONS!
If the item has been shipped, your SPECIAL ORDER WILL NOT BE EXCHANGED OR REFUNDED. AS STATED PREVIOUSLY, THERE ARE NO REFUNDS FOR DEPOSITS OR FULL PAYMENTS ON ANY SPECIAL ORDER. Typically, we require full payment for any special order unless you are a regular customer of ours. If you special ordered a handgun/pistol, we will notify you once it has been received and is ready for pickup. At that time, you will come in and provide your Michigan CPL or LTP (License to Purchase) and complete ATF Form 4473, which allows us to conduct a background check through FBI NICS PRIOR to leaving our store with the firearm. A serial number must be entered on Form 4473, which we can’t verify until the firearm actually arrives. If you are purchasing a long gun, no LTP is required, but you will still need to complete ATF Form 4473 PRIOR to leaving our store with your firearm. Customers should know whether or not they are a “prohibited person” before placing their special order as this is not our responsibility in knowing that information. AGAIN, THERE ARE NO REFUNDS (DEPOSIT OR FULL PAYMENTS) OR EXCHANGES FOR ANY SPECIAL ORDERS PLACED WITH OUR STORE AND THERE ARE ABSOLUTELY NO EXCEPTIONS. ANY LAWSUIT NAMING DORCHESTER GUN SHOP OR ANY OF ITS ENTITIES AS A DEFENDANT, WHEREBY DEFENDANT PREVAILS IN SAID LAWSUIT, PLAINTIFF WILL BE RESPONSIBLE FOR ANY AND ALL OF DEFENDANT’S LEGAL EXPENSES, INCLUDING ACTUAL ATTORNEY FEES..
Additionally, and this really goes without saying, you cannot have someone else buy your firearm or assign a special order to another individual if you are a “prohibited person”, as this is considered a “STRAW PURCHASE”. If you know or should know that you are a “prohibited person”, do not conduct business with our store and further waste our time and yours. If at any time during the sales process your behavior and intent becomes questionable and/or suspicious, you will be asked politely to leave and never come back and we are perfectly within our rights to do that. We ask a lot of questions during the sales process, especially with customers that have never done business with us before. At the end of the day, the safety of the general public is extremely important to us and we abide by all ATF rules and regulations to the best of our ability in order to conduct business as an FFL. We are not going to put our license in jeopardy, let alone go to prison for anyone!
Brand new firearms are typically test fired at the manufacturer before we receive them. Therefore, it is somewhat probable that your firearm will have gun powder residue in the chamber and/or barrel and cannot be guaranteed to be 100% clean. We will not conduct an exchange/return because you cleaned your gun and experienced the cleaning swabs and/or patches to be dirty. If you are not happy with any other accessory purchase (SPECIAL ORDER FIREARMS EXCLUDED), you must contact us within 3 days of delivery. ALL RETURNS WILL REQUIRE THE ORIGINAL SALES RECEIPT. THERE ARE NO EXCEPTIONS!
Buyer will be responsible for ANY and ALL shipping costs, re-stocking fees, FFL Dealer transfer fees, handling and convenience fee, etc. If return involves a brand-new firearm, buyer will be responsible for ALL shipping costs related to the item (this includes receiving and sending), insurance, and any redirect fees we may incur by the shipping company if applicable, re-stocking fees, etc. Click HERE for more information on our SHIPPING POLICY.
If buyer disputes ANY transaction with their credit card issuer (the credit card used for a firearm purchase or any other purchase), the $25.00 dispute transaction fee we incur will be the buyer’s responsibility and will also be deducted from any refund due to the buyer. Handling and convenience fee of 3.5% is NOT refundable. ALL returns will incur a 3.5% handling and convenience fee. FFL Dealer transfer fees are NOT refundable under any circumstance.
SALES TAX FOR INTERNET SALES:
We charge the required 6% sales tax for residents in the state of Michigan. We do not charge sales tax for Clients outside the state of Michigan.
WARRANTY IS NOT EXPRESSED OR IMPLIED:
Unless otherwise stated in writing, all items are SOLD AS IS. With new firearms and/or accessories, they will have the manufacturer’s warranty and we typically stock several of the same make and model. You may receive a firearm with a different serial number than the one pictured. However, it will be the same make and model as advertised. With used firearms, we always do our best to accurately and honestly describe the condition down to the smallest detail.
PRODUCT DEFECTS OR ANY OTHER ISSUE WITH FIREARMS AND/OR ACCESSORIES SOLD AS NEW, MUST BE HANDLED DIRECTLY WITH THE MANUFACTURER. We will happily assist you in any way that’s reasonable and possible, including communication with the manufacturer should they require additional information.
For more information on our CUSTOMER SERVICE, please click HERE.
FIREARMS TRAINING CLASSES / CPL:
CANCELLATION POLICY: Students are required to cancel at least 72 hours in advance. Payment will be used towards a future class if a seat is available. This means that you are on a “wait list” if you cancel/no show and must wait for an opening, as previous paid students who have paid for a future class come first. No more than one cancellation or no show is allowed and class must be taken within one year of purchase. THERE ARE NO REFUNDS ONCE A SEAT HAS BEEN PAID FOR AND RESERVED, OR, AFTER SECOND CLASS CANCELLATION OR NO-SHOW. AFTER A SECOND CANCELLATION OR NO-SHOW, YOU WILL HAVE TO RESCHEDULE AND PAY FOR ANOTHER CLASS AND EACH CANCELLATION/NO-SHOW IS REVIEWED ON A CASE BY CASE BASIS FOR CONSIDERATION TO BE RESCHEDULED. GUNS AND CPL’S ARE SERIOUS BUSINESS AND THERE ARE NO EXCEPTIONS TO OUR POLICIES!
AVAILABILITY:
We are open to the General Public on Wednesday, Friday, and Sunday from 10AM to 4PM, Thursday from 10AM to 7PM, and Saturday from 10AM to 6PM (EDT/EST), excluding major Holidays and Holiday Weekends. We are closed on Mondays and Tuesdays.
For information on our PRIVACY POLICY, please click HERE.
